jlbet's Privacy Policy

This privacy policy applies to all users of the jlbet platform's services. When you create an account on jlbet, browse our website, or use any of our services, you are considered to have accepted the terms of this policy.

jlbet is committed to ensuring the highest level of security for users' personal information at all times. All information collected on our platform is used solely for improving service quality, managing accounts, and fulfilling legal obligations. To learn more about our general terms of service and user rights, please read our Terms and Conditions.

This policy has been prepared in accordance with applicable data protection regulations in Bangladesh and international standards. Users will be informed of any changes to the policy through a notice published on the website.

jlbet collects information from users at various stages. This information is mainly of two types — information provided directly by you and information collected automatically.

2.1 Information Provided Directly

This includes information you voluntarily provide during account registration and management:

• Full name, date of birth, and national ID details (for identity verification)
• Mobile number and email address
• Password and security question answers (stored in encrypted form)
• Financial transaction details (deposit and withdrawal records via bKash, Nagad, Rocket, Upay)
• Messages and complaint details submitted through the support chat

2.2 Automatically Collected Information

When you access our platform, the following information may be collected automatically:

• IP address and device identifier information
• Browser type and version, operating system
• Time of website visits, session duration, and page navigation patterns
• Information collected through cookies and similar tracking technologies
• Referral source (how you arrived at the site)

2.3 Third-Party Information

In some cases we may receive information from payment processors or identity verification service providers. Such information is used solely to prevent fraud and ensure account security.

jlbet uses the collected information for the following purposes:

Purpose	Type of Information	Legal Basis
Account registration and management	Name, mobile, email, password	Contractual obligation
Identity verification and age confirmation	National ID, date of birth	Legal obligation
Processing financial transactions	Payment method, transaction details	Contractual obligation
Fraud and scam prevention	IP, device, transaction history	Legitimate interest
Providing customer support	Contact information, support history	Contractual obligation
Improving platform quality	Usage patterns, preferences	Legitimate interest
Compliance with applicable law	All relevant information	Legal obligation

Your information will not be used for any purpose beyond those stated above. Selling or commercially transferring personal information to any third party is against jlbet's policy.

jlbet uses cookies and similar technologies on its website. Cookies are small text files stored in your browser that help improve the functionality of the service.

4.1 Essential Cookies

These cookies are essential for the basic operation of the platform. They are used to maintain login sessions, verify security, and remember your preferences. Disabling these cookies will disrupt the normal functioning of the website.

4.2 Analytical Cookies

These cookies help analyse collected data to understand how users interact with the site. This allows us to continuously improve service quality. The data collected is statistical and does not directly identify any individual.

4.3 Cookie Controls

You can manage cookies by changing your browser settings. However, disabling essential cookies may cause some features of the platform to not work properly.

jlbet never sells your personal information to third parties for commercial purposes. However, information may be shared in specific circumstances:

5.1 Service Provider Partners

We work with trusted partners for services such as payment processing, identity verification, cybersecurity, and technical support. Only necessary information is shared with these partners, and only under contractual terms. They are not permitted to use the information they receive independently for their own purposes.

5.2 Legal Obligations

We may be legally required to disclose information in response to applicable laws in Bangladesh, court orders, or legitimate requests from government authorities. Applicable laws are followed in such cases.

5.3 Fraud Prevention

If suspicious activity is detected on a user's account or evidence of fraud is found, relevant information may be shared with security agencies or financial institutions. This is done in the interest of overall user safety.

jlbet applies industry-standard technical and administrative measures to protect your information. The key security layers are:

6.1 Encryption

All data exchanged between your browser and our servers is encrypted using SSL (Secure Socket Layer) technology. Passwords and sensitive financial data are stored in encrypted form in the database, so they cannot be read directly by anyone.

6.2 Access Controls

Access to user data is restricted to authorised staff only and determined on a need-to-know basis. All internal access is logged and reviewed regularly.

6.3 Regular Security Reviews

Our systems undergo regular security testing. When new vulnerabilities are identified, steps are taken to resolve them promptly. This ongoing process helps keep the platform secure at all times.

6.4 Response to Data Breaches

Should a data security breach occur for any reason, jlbet will notify the affected users as quickly as possible and take necessary steps to limit any damage.

jlbet retains your information only for as long as necessary. The retention period depends on the type of information and legal requirements:

• Account information: While the account is active and for the legally required period after it is closed.
• Financial transaction records: For the period specified under Bangladesh's financial regulations.
• Support-related communications: For a reasonable period after the issue is resolved.
• Analytical data: Generally in anonymised form, for long-term service improvement.

After the designated period, data is securely deleted or anonymised so that the individual can no longer be identified.

jlbet believes you should have control over your personal information. You have the following rights:

8.1 Right to Access

You can find out at any time what information jlbet holds about you. Most information can be viewed by logging into your account, and the support team can be contacted for additional information.

8.2 Right to Correction

If any of your information is incorrect or outdated, you can request that it be corrected. Some information can be changed directly in your account settings; for the rest, you will need to contact the support team.

8.3 Right to Request Deletion

After closing your account, you may request that your personal information be deleted. However, we may be required to retain certain information for a specified period due to legal or contractual obligations.

8.4 Objection to Processing

You have the right to object to marketing communications and certain analytical activities. Such requests can be submitted through our support team.

To learn more about your rights related to responsible gaming and the options available to set limits, please visit our Responsible Gaming page.

jlbet is strictly not intended for anyone under the age of 21. We do not knowingly collect information from anyone under the age of 21. Age verification steps are taken at the time of account registration.

If we become aware that a minor's information has been inadvertently collected, that information will be deleted immediately and the associated account will be closed. If you have any information regarding this, please notify our support team.

In some cases, your information may be processed or stored on servers outside Bangladesh. This is primarily due to the requirements of technology infrastructure and cloud services. Whenever such a transfer takes place, it is ensured that the destination country or organisation maintains adequate data protection standards.

Contractual safeguards are put in place for international transfers to ensure that the same standard of security for your information is maintained everywhere.

If you have any questions, objections, or requests regarding this privacy policy, please contact jlbet's support team. Our team is ready to assist in both Bengali and English, 24 hours a day, 7 days a week.

To learn more about our platform and services, visit our About Us page. Our FAQ section is also helpful for quick answers to common questions.

jlbet may revise this privacy policy from time to time. When changes are made, the updated version will be published on the website and the "Last updated" date at the top of the page will be changed. For significant changes, registered users will be notified directly by email or through the platform.

Continuing to use the platform after changes have been made will be considered as your acceptance of the updated policy. It is therefore recommended that you visit this page regularly.

This privacy policy is part of jlbet's overall terms of use. All terms relating to the use of the platform remain in effect together.